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Originally Posted by LostintheNW
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Even so the price went up to £37.99 they also announed the speed was going up and that for £37.99 you get 1.5mb. I don't have a 1.5mb service as of yet so therefore should not be paying that amount as you can no longer subscribe to a BB speed of 1mb. NTL are quick to shove up prices on the tv packages and make sure you end up paying that as soon as possible, yet they are not quick in giving out the refunds.
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You can try and pick holes, but you can't change facts. ntl charged £37.99 for 1meg from the beginning of June, and all customers had the option of absorbing that increase or terminating their contracts. The price increse happened BEFORE the service was increased to 1.5meg.
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Look at it from my point of view - no SACM constantly told can't have one, if I do have one (if they ever say I can, as different people tell me different things and I dont really want one!) all the direct debits have to be changed which is a ball ache to be honest - paying £37.99 like other people on the top tier of BB speed from NTL yet the majority are actually getting a faster service.
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So, you can't have a sacm, neither do you want one, but you still find cause to bellyache about the one off admin changes to having one...
You'll get your speed upgrade in October. Whether you like it or not, that's how it is (for you and MANY OTHER stb bb'ers.)
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At the end of the day regardless of the size of the network, Telewest did a wonderful job, and as usual NTL do the pants job. At this moment in time I believe the £150 plus a month that is currently paid to NTL can be given to some other nice companies who actually attempt to deliver a service aimed at the consumer
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Good for them. I personally heard nothing good or bad about their upgrade myself. But as I said, until you can fairly compare Telewest to ntl on a network/customer basis, your comparisons aren't valid.
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And not arguing but I never did actually sign anything for BB, when it became available in the Manchester area I called up, it was added to the box I provisined the box, no terms or conditions were displayed and voila BB was mine. The only thing that was said to me on the phone was that it was a 12 month contract (which I am way way way past now) and I couldn't cancel without paying the extra months in that time.
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Regardless of whether you signed anything or not, paying for and using the service binds you to the t&c's.
You can either put up with it, and wait for October stb upgrades to come round, or if you really think that's unacceptable, you can cancel your contract and go elsewhere.
