[jamesf]

Thanks Mark. I must admit it didn't inspire me with confidence when it didn't work out of the box!

Though I must say the engineer who came out was very helpful indeed despite having the fun of finding the right blanking plates for the NTL cables in my flat.

My experience of Customer Service thus far has been reasonably good despite all the complaints in here (I was left on hold for a fair while but no longer than I would for any other company support line I've dealt with recently)

Regards,

James