[jamesf]

Hi

Got my 300K broadband installed yesterday and am unable to register. Have spoken to tech support who directed me to the autoregister site but I still get "modem not recognised as ntl modem" errors.

Tech support then realised it was an open issue and couldn't tell me when it would be fixed.

From the looks of the network status archive there have been lots of similar periods when new users haven't been able to register. Apparently this one is to do with particular MAC addresses of the modems not being identified as NTL ones. The open issue was opened on the 14th september and is marked as ongoing. Was wondering if anyone knows how long these things take to get fixed as its obviously an ongoing problem?

James