[LostintheNW]

All I want to know is when are the STB users going to be upgraded?

And to whoever stated I am paying £37.99 for the 1mb service I subscribed to yes I am however the 1mb service is no longer available and has been upgraded to 1.5mb so by rights I should be on that speed, if not then NTL should reduce the cost of the 1mb service and offer that at a lower price

If I could go with any other cable company I would, Telewest managed to upgrade their network in a short period of time...NTL announced this 6 months or so ago and its still going on...Telewest announce it and bam within 2 weeks every area is upgraded.

Although there are not any ADSL companies that offer 750 or 1.5mb services there are cetainly many that offer a lot faster.

Bring on the day this shambles known as NTL ends up being bought out by a company that can actually run a proper service and listen to what their customers have to say instead of pretending to and then doing nothing about it.

Just one question to anyone who works at NTL - why announce and upgrade you are nowhere near ready for?

Just amazes me how our cable system is actually meant to be better than the one in the USA yet they can have their speeds up left right and centre no hassle, while us poor sods here can't even have that done without no end of trouble.