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Originally Posted by TiggerT
Hmmm, is this related to the problem registering new users to the broadband internet too?
I had someone install phone and broadband internet last Saturday. Phone worked straight away, but their system will not let me register for broadband internet. The modem and everything works, I can even ping other machines, and get to the autoregister web page, but nothing else. Trying to register on the web it says it can't determine my modem's MAC address.
I've experienced the customer/technical "service" too, hours in queues listening to their "GREAT NEWS!..." and music. They are aware of the problem and are working to fix it.... try again tomorrow.
But their status page shows a similar problem since September 14th! What can take so long to fix such a serious problem?
T.
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This is a different issue, I think.
A problem has come to light with modems that have a MAC address starting 00028A5. These are not being recognised by the provisioning system, and therefore cannot currently be registered.
This is being treated as a maximum priority problem and will be rectified shortly.
No other MAC addresses are affected.
You can check your MAC address by looking on the underside of your modem.
If it is this that is causing your problem, then it's NOT the issue that's on the status page, as it's only come to light today.