Cable Forum - View Single Post - Still not activated :-(

TiggerT · 22-09-2004, 13:50

Hmmm, is this related to the problem registering new users to the broadband internet too?
I had someone install phone and broadband internet last Saturday. Phone worked straight away, but their system will not let me register for broadband internet. The modem and everything works, I can even ping other machines, and get to the autoregister web page, but nothing else. Trying to register on the web it says it can't determine my modem's MAC address.
I've experienced the customer/technical "service" too, hours in queues listening to their "GREAT NEWS!..." and music. They are aware of the problem and are working to fix it.... try again tomorrow.
But their status page shows a similar problem since September 14th! What can take so long to fix such a serious problem?

T.

22-09-2004, 13:50	#23
TiggerT Inactive Join Date: Sep 2004 Location: Camberley, Surrey Services: NTL phone, 2MB broadband, base pack TV Ãƒâ€šÃ‚Â£34/month Posts: 53	Re: Still not activated :-( Hmmm, is this related to the problem registering new users to the broadband internet too? I had someone install phone and broadband internet last Saturday. Phone worked straight away, but their system will not let me register for broadband internet. The modem and everything works, I can even ping other machines, and get to the autoregister web page, but nothing else. Trying to register on the web it says it can't determine my modem's MAC address. I've experienced the customer/technical "service" too, hours in queues listening to their "GREAT NEWS!..." and music. They are aware of the problem and are working to fix it.... try again tomorrow. But their status page shows a similar problem since September 14th! What can take so long to fix such a serious problem? T.