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Originally Posted by scastle
If ox4 has been upgraded, it's entirely possible your modem didn't get the updated config file. They can ensure it's sent. If need be, they can also send an engineer out to have a look at it.
Also, have you tried rebooting the modem?
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I've been told by BBking that OX4 has NOT been upgraded. I have rebooted my modem but that has (obviously) made no difference.
My problem is that NTL are unaware that my area has not been upgraded and I cannot convince customer services that I haeven't been upgraded so therefore can't get any sensible advice from CS about when the upgrade will happen as they refuse to believe I haven't been done already
