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Originally Posted by littleraven
Now on day 15 without activation. Following on from the previous, are there any NTL engineers working in the Loughborough area that can tell me something positive. Emails I send to support at NTL are either unanswered or to be honest, the two I have had back are vague (technical problems), and rude.(I've told you before etc).
It is pointless trying to phone, I can't get through and have better things to do than waste hour after hour in a phone box. I have even emailed them to cancel the contract. They won't even reply to that!
I am becoming extremely frustrated now. We have had no phone for over 2 weeks and NTL do not seem to care less.
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Oh man, yet another satisfied customer. I know that this is annoying but this is also why it is taking hours to get through to us "phone monkeys"
Basically, there is a fault which means that your box / telephone line is not being activated through a new system. All us guys who answer the phone have been told that (off the record!!) there is a fault and we don't know when it will be fixed. We then have to tell the customer that, yes, I know you have not had service for a week/two weeks/a month etc but there is nothing I can do to help and nothing I can do to find out how long it will take to resolve.
Seriously, we are down on staff and calls have increased tenfold (at least) which means that we are constantly letting people queue for an hour.
We are trying - well most of the staff are, and we really can't do any better. If I could let you know more I would be as I said, all the staff are also in the dark.
If we get told any news, I will post and let you know the info
