Quote:
|
Originally Posted by LostintheNW
Mark B seeing as you are on a SACM the fact that the upgrade has not been done doesn't seem to affect you. As stated I am paying £37.99 for a service which at the moment for me is 1mb, yet others are paying the same price and getting a 1.5mb service. Thats the unfair part in all this. Not arsed that ADSL have given no free upgrades, the fact is if it was to happen on ADSL I could quite easily get it, or switch companies to one who has given an upgrade.
At the end of the day this is yet another typical NTL shambles, NTL trying to play catch up with the competition.
|
It's not unfair, it's simply logistical. A company of ntl's size cannot simply upgrade the entire network flawleessly in one fell swoop, it has to be planned and done properly.
Honestly, if I thought the company were acting incompetently with this, or stalling and fobbing us off, I'd be furious and would say so, but I *know* that's not happening, I *know* a lot of good people are working damned hard to get the upgrades through.
A huge number of customers have already had their upgrades. Yes mine's been done as I'm now on a SACM, but that's coincidental, it doesn't bother me either way, I was on STT until 3 weeks ago so didn't have it then.
This upgrade WILL happen, but NOT until everyone is confident it's ready to go and isn't going to mess up everyone's service. That's the responsible way to play it, and I'd be annoyed if it was rushed and got messed up.