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scrotnig · 21-09-2004, 18:43

Looks like from some of the posts in this thread, ntl would have been better off saying 'tough luck, no speed increases for anyone'.

We now have several people threatening to cancel and go to ADSL because they can't have their FREE speed upgrade right NOW!

Ok, I'd say go to ADSL and demand they upgrade you to a higher speed at no extra cost...see the answer you get!

This I am certain is part of the reason no warning of changes is ever given now at ntl. It's a complex network, and the moment something unexpected happens and there's a delay, they get bombarded with 'I want to cancel because you promised xxxxx for free last week and it's been delayed'.

Would everyone have preferred it if the upgrades went ahead before everything was ready, and some customers got left with no service? No, I thought not.

Chill out, the upgrades WILL happen, BBKing has explained the situation with set top boxes, it will not be done until everything is ready and functioning correctly.

21-09-2004, 18:43	#1380
scrotnig cf.mega poster Join Date: Jun 2003 Posts: 2,499	Re: [Merged] BB Speed Upgrades Looks like from some of the posts in this thread, ntl would have been better off saying 'tough luck, no speed increases for anyone'. We now have several people threatening to cancel and go to ADSL because they can't have their FREE speed upgrade right NOW! Ok, I'd say go to ADSL and demand they upgrade you to a higher speed at no extra cost...see the answer you get! This I am certain is part of the reason no warning of changes is ever given now at ntl. It's a complex network, and the moment something unexpected happens and there's a delay, they get bombarded with 'I want to cancel because you promised xxxxx for free last week and it's been delayed'. Would everyone have preferred it if the upgrades went ahead before everything was ready, and some customers got left with no service? No, I thought not. Chill out, the upgrades WILL happen, BBKing has explained the situation with set top boxes, it will not be done until everything is ready and functioning correctly.