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Originally Posted by orangebird
Maybe - or maybe there's just a lot of people actually paying their bills over the phone? 
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Good point, didn't think of that.
Chris T, that's something that I didn't actually know - interesting stuff. I get enough hassle for repayments of my student loan, so I guess when you owe £17Bn you get even more hassle

Maybe they should make the call an 0898 number instead of 0800, and then they could earn £17Bn from the profits.
Well, I'm off to find a plaster for the blister on my finger from pressing redial all day *sigh*