Quote:
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Originally Posted by GDW1975
If there's always a large number of calls, why don't they employ more people to answer the phones?!?
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How true it is that the simplest ideas are usually the best. Sadly, thanks to several years of profligate spending by Barclay Knapp and co, coupled with endemic bad practice in the management of NTL's customer-facing operations, the company is in a mess with no obvious way out.
NTL is now owned by a load of bankers (no miss-spelling there
) and they are determined to get their £17 billion back any way they can. They can't just sell their shares, so they have to cream the profits off instead. And NTL is not well known for making profits, so to try to remedy that they have started sacking everything that moves, people being the biggest cost of any business. In the short term, the bankers may get some of their loans back, but customer service went to hell in a handcart years before NTL went into 'Chapter 11' bankruptcy protection, and now there's nothing left in the pot to do anything about it.
