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Originally Posted by Web-Junkie
I know you understand all that network stuff, it was for the benefit of others (Hint, NTL) who may read this thread  |
I wouldn't claim to be an expert
I made the point to NTL that since small packets get through OK most of the time, the average user wouldn't notice the problem. If they get a "page could not be found" error every now and again, they'd most likely just hit refresh and not even think about the cause.
This nightmare for me could nearly be over. I read that BT have just launched this long reach ADSL thing. Typed my phone number in to the ADSL checker, and I can now get 1Mbit ADSL
Previously they couldn't even guarantee 512k would work, so that's quite a big change.
I don't want to change from NTL. For one thing, it's going to cost me a lot of money. I'll have to pay an activation fee, and also replace my wireless router for one which supports ADSL. However, this "don't know whats wrong" attitude has been going on for nearly 5 months now, and I'm getting fed up with it. At the first engineer visit, they said if it didn't improve, they would replace the cable out to the street cabinet to see if that helps. 5 months later, that hasn't even happened.
However, since I can download at the full speed of the modem, I would guess the cable isn't at fault. Not being an expert, my guess is that some piece of kit somewhere back down the line is either faulty or overloaded and is dropping packets. Its all the more frustrating because I only live a couple of miles away from NTL's local office (where I believe the local network terminates). Can't imagine there is that much kit between there and here. If I lived dozens of miles away, I could understand it...
The local network manager from NTL who promised he would call me Monday to find out whether things have improved has not called back, so now I have to play this waiting game again.
If any NTL techies out that could help me out, before I get completely fed up and decide to cancel my account, then it would be very much appreciated.
Steve.