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Originally Posted by PC_Arcade
I'm on a SACM, what would phoning CS actually acieve? short of them admitting ox4 has not been upgraded and that they were mistaken, it won't make it happen any quicker. It's the lies that annoy me and the fact that NTL's instant assumption is that the customer is wrong  |
If ox4 has been upgraded, it's entirely possible your modem didn't get the updated config file. They can ensure it's sent. If need be, they can also send an engineer out to have a look at it.
Also, have you tried rebooting the modem?