Quote:
|
Originally Posted by scastle
If you are on the 1 Meg connection (so should be getting 1.5 meg now) and are running the connection through a STB (not cable modem), you will not have been upgraded yet. No one running 1Meg through a STB has. This is to give NTL time to replace all the Pace boxes that are running 1 Meg connections with Samsungs. This will probably happen in October.
If not, I suggest you complain to customer services until they send someone to sort out the problem.
Be fair, they still have 10 days left..
|
I'm on a SACM, what would phoning CS actually acieve? short of them admitting ox4 has not been upgraded and that they were mistaken, it won't make it happen any quicker. It's the lies that annoy me and the fact that NTL's instant assumption is that the customer is wrong
