Cable Forum - View Single Post - From NTL to ADSL

themelon · 21-09-2004, 09:06

Everyone has different experiences and I think the original poster wanted to weight up the pros and cons of switching....I think its important to point out despite what some sectors of this site would have us belive that ADSL and BT are certainally not always smelling of Roses. I personally have had crap experiences with BT (2 years ago) and after moving to my new house with a BT line to which I thought 'save hassle and give them another chance' much to my regret surprise surprise Pipex ADSL keeps disconnecting randomly and speeds during peak times are 150k if your lucky, So I ring BT after a 30 minute wait I get through and they inform me there is a circuit fault.........great 2 weeks to a month to fix.

A lot depends on where you live, as a general rule here in the North West the ntl network seems pretty good, in 2 years I have lost service 3 times, my connection rarely has run below 550k. Customer service in manchester always seems quick and efficient to get through.

In the previous years before then I had a nightmare with BT, with a crackly line in the end I gave up because they were blaming my DECT Phone (which was brand new) They wouldnt replace the line until I tested 10 phones on it (where the hell do they get that one) And even then it was possible to make and recieve calls and Run a 56k modem (very slowly, funnily enough just above 34k the data requirement a BT Line must provide by law) so technically BT were within their rights not to fit a new line.........Just as I was in my rights to leave them thank god!

So I have the same loath for BT and would ever touch them again.........and thats even before people get me started on $ky Dodgytal who I have equal hate for!!

21-09-2004, 09:06	#15
themelon Inactive Join Date: Dec 2003 Location: Stoke-On-Trent Posts: 561	Re: From NTL to ADSL - advice please... Everyone has different experiences and I think the original poster wanted to weight up the pros and cons of switching....I think its important to point out despite what some sectors of this site would have us belive that ADSL and BT are certainally not always smelling of Roses. I personally have had crap experiences with BT (2 years ago) and after moving to my new house with a BT line to which I thought 'save hassle and give them another chance' much to my regret surprise surprise Pipex ADSL keeps disconnecting randomly and speeds during peak times are 150k if your lucky, So I ring BT after a 30 minute wait I get through and they inform me there is a circuit fault.........great 2 weeks to a month to fix. A lot depends on where you live, as a general rule here in the North West the ntl network seems pretty good, in 2 years I have lost service 3 times, my connection rarely has run below 550k. Customer service in manchester always seems quick and efficient to get through. In the previous years before then I had a nightmare with BT, with a crackly line in the end I gave up because they were blaming my DECT Phone (which was brand new) They wouldnt replace the line until I tested 10 phones on it (where the hell do they get that one) And even then it was possible to make and recieve calls and Run a 56k modem (very slowly, funnily enough just above 34k the data requirement a BT Line must provide by law) so technically BT were within their rights not to fit a new line.........Just as I was in my rights to leave them thank god! So I have the same loath for BT and would ever touch them again.........and thats even before people get me started on $ky Dodgytal who I have equal hate for!!