Cable Forum - View Single Post - Can't send attachments

steve_smith · 20-09-2004, 16:24

These upload problems seem to be going on and on, and affecting a lot of people in a lot of different areas.

It would be interesting at some point if we could help NTL establish if this is a network wide problem, or restricted to certain areas of the country.

A lot of people at NTL have looked in to my upload problem, and no-one seems to know why it's occuring. They also seem to be a bit puzzled as to why I see it as a problem when download is working fine. Had people out to check the quality of the cable connection, and everytime it all checks out fine. Also had my cable modem swapped out.

This to me is the bigger issue. Those of us who use upload a lot are affected by this problem, but a regular user is not even going to notice it (how many people actually regularly send big emails or maintain websites?). So if you are the only one in your area complaining about the problem, they are going to think it's your connection, rather than looking for an area fault.

I am currently compiling an Excel spreadsheet of ping tests at different times of the day to various sites. The figures are pretty consistent: the more bytes I send out, the more chance there is that they won't reach their destination. Approximately 20% packet loss when sending 1000 bytes, and approximately 35% packet loss when sending 2000 bytes. Hopefully this will be useful to someone at NTL when they next call me back about my ticket.

Steve.

20-09-2004, 16:24	#85
steve_smith Inactive Join Date: May 2004 Location: Poole, Dorset Posts: 70	Re: Can't send attachments - V poor upload problem These upload problems seem to be going on and on, and affecting a lot of people in a lot of different areas. It would be interesting at some point if we could help NTL establish if this is a network wide problem, or restricted to certain areas of the country. A lot of people at NTL have looked in to my upload problem, and no-one seems to know why it's occuring. They also seem to be a bit puzzled as to why I see it as a problem when download is working fine. Had people out to check the quality of the cable connection, and everytime it all checks out fine. Also had my cable modem swapped out. This to me is the bigger issue. Those of us who use upload a lot are affected by this problem, but a regular user is not even going to notice it (how many people actually regularly send big emails or maintain websites?). So if you are the only one in your area complaining about the problem, they are going to think it's your connection, rather than looking for an area fault. I am currently compiling an Excel spreadsheet of ping tests at different times of the day to various sites. The figures are pretty consistent: the more bytes I send out, the more chance there is that they won't reach their destination. Approximately 20% packet loss when sending 1000 bytes, and approximately 35% packet loss when sending 2000 bytes. Hopefully this will be useful to someone at NTL when they next call me back about my ticket. Steve.