Cable Forum - View Single Post - NTL is call centre with longest wait in Mirror test

Scope · 20-09-2004, 12:11

This is something NTL HAS to take serious. They are terrible when it comes to Customer Service - END OF STORY. In the office I work a few of us are using NTL, and the general impression is that NTL is GREAT when it works, once you have problems and need to call CS you are in for a wait (and being passed between departments because people dont know who deals with what)..

20-09-2004, 12:11	#189
Scope Inactive Join Date: Sep 2004 Posts: 58	Re: NTL is call centre with longest wait in Mirror test This is something NTL HAS to take serious. They are terrible when it comes to Customer Service - END OF STORY. In the office I work a few of us are using NTL, and the general impression is that NTL is GREAT when it works, once you have problems and need to call CS you are in for a wait (and being passed between departments because people dont know who deals with what)..