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Originally Posted by mattfrn
you can tell from the work order who made the change and when (well a csr can)
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True. it will say who made the change and when it was done. if there are no notes to say that you have requested the change they will have to reimburse you what u have been charged for calls, although they may possibly backdate the charge to when it was taken off. they have people dedicated to working out incorrect TU charges so its something they are used to doing. If they are still reluctant ask for your notes to be sent out to you from the beginning of your account, and more often than not they will sort your problem out (which they should do as you are in the right) as opposed to trying to find out how to get them sent out to you.