Quote:
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Originally Posted by dr wadd
I appreciate that, but if a TS representative has the knowledge to be able to fix problems then they should also be able to use that knowledge and determine when a customer knows what they are talking about, and thus not waste time going through the motions.
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From experience I can tell you that is not the case.
And anyway, the vast majority of calls were from people who had little or no technical knowledge.
But I just KNOW that all the ntl tech are like
this 
Yes I know it's been done before but it's still funny
