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Originally Posted by dr wadd
What I take specific issue with is being told that I have to disconnect everything from the power supply when there is a perfectly good option within the diagnostic logs for dealing with that issue. I can get to that page, reboot the cable modem that way and check that everything is configured far more quickly than jump through the NTL prescribed hoops, but if TS representatives want to waste time on the phone despite me telling them that there is a more efficient resolution then let them.
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You may be able to, but the vast majority can't. Besides which, the reset option in the modem's internal web server doesn't necessarily wipe the modem's volatile memory - as with a PC, the only sure way of doing that is removing the power for a certain amount of time.