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Originally Posted by jimbo
But both of those scenarios do require a cable modem reboot - you even said so in the second instance.
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Well, perhaps in future you could be clearer that you are not talking about general instances where the cable modem's diagnostic logs are useful.
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Originally Posted by jimbo
The average user isn't going to be able to look at the internal diagnostics, and a cursory glance at the cable modem's internal diagnostics doesn't tell you anything useful for sure anyhow.
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What I take specific issue with is being told that I have to disconnect everything from the power supply when there is a perfectly good option within the diagnostic logs for dealing with that issue. I can get to that page, reboot the cable modem that way and check that everything is configured far more quickly than jump through the NTL prescribed hoops, but if TS representatives want to waste time on the phone despite me telling them that there is a more efficient resolution then let them.