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Originally Posted by dr wadd
Ok, no problem...
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But both of those scenarios
do require a cable modem reboot - you even said so in the second instance. With the first one, the service level needs to be changed at the ntl end, but in order for your Cable Modem to receive the correct config file, it needs to be rebooted (which should happen automatically once the config is changed on the ntl system, as the CM is sent a reboot request). We usually ask people to reboot their PCs at the same time to ensure they get a valid IP address. You may know how to release and renew your IP address, but the vast majority of customers don't, and it's much quicker to reboot the PC (in most cases) than it is to teach them how!
With the last part, where both TV and broadband are off, and there is a confirmed area fault, I agree that rebooting wouldn't do anything, but if the area fault has been fixed, or there is no area fault and simply some oddness on the line, the CM and the STB might need a reboot to lock back on to the network. It does happen. If, after a reboot, it's still not locking on (i.e., the RDY light is flashing or off on an Ambit CM), then I'd have no hesitation in sending an engineer request.