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Originally Posted by scastle
Admittedly, sometimes NTL can do something their end, but whenever I have reported a fault with any device, I have always made sure I am near that device. Maybe that does come from using Computers, I don't know for sure. I just thought it was common sense.
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That's because you have more than a modicum of technical knowledge. Not everyone understands the relevant technology. The elderly for example, often they have no idea what will happen or what is required.