Quote:
|
So some people may not realise they need to be next to their pc to sort out a problem?? Scandal!! For shame on them!!! How DARE they not have pre-knowledge!!
|
MMMmm can a car garage fix a car when its sat on a drive? no you have to take the car to them or have to wait for them to pick it up!!
same way of thinking exept the people who have to wait is the next customer......
Quote:
|
Perhaps it's something to do with the way you deliver the instructions?
|
Unless they cant speak english i dont see that being of any relivance.....
Quote:
|
Customers don't need to have knowledge of PCs - that's YOUR job remember
|
We dont provide customer education, simple things some customers have problems with..
Quote:
Even though there are TV screens on most supporting pillars in Matrix Court?? 
|
FYI the screens currently display faults and are used for communication means....
Quote:
|
No, we know you're not sitting around doing nothing.
|
Talking customers through procedures trying to maintain a shorter call as possible to take another call!! thats doing nothing is it!!??
Quote:
|
I never realised it was part of the customer's contract that they need to have prior knowledge before they call. Oh that's right - they don't
|
SUCH A STUPID COMMENT THAT ITS NOT WORTHY OF A REPSONCE
Quote:
|
If you feel put out at all that these thick people call you up then perhaps it would be less stressful for you if you weren't in the role of Tech Support Agent?
|
I get put out by comments made by people like yourselves who have no idea, do you really think we keep customers waiting on purpose..
My point is that SOME customers generally dont help themselves, by not having basic knoledge..