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Originally Posted by Russ D
Customers don't need to have knowledge of PCs - that's YOUR job remember
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Sorry Russ, not often I disagree with you but I do here. Harsh as it sounds NTL don't provide support for pc problems or training on pc's for new customers. Customers sometimes see something wrong with their pc and assume it's NTL that can either help or are responsible. I often suggest to customers that they try night school etc to try and gain confidence/knowledge because as you know God helps those who help themselves
