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Originally Posted by Racingdick
Right... I've been sitting on my hands for this one..
1. If people had the forsight to make the call when they are next to there pc it would save time..
Many a time have i had someone running up and down stairs doing the simplest of tasks that takes an age!
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So some people may not realise they need to be next to their pc to sort out a problem?? Scandal!! For shame on them!!! How DARE they not have pre-knowledge!!
Quote:
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Originally Posted by Racingdick
2. If people listened to what they were told, ie to reboot the cm in event of a prob.. if it says a problem gu12 and they are gu12 then the issue applies (9out10) to them.
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Perhaps it's something to do with the way you deliver the instructions?
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Originally Posted by Racingdick
3. General customer knoledge of pc's and the internet is getting even worse, the number of first time users who dont know how to double click, select the @ symbol, even know a URL... Get my drift!!
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Customers don't
need to have knowledge of PCs - that's YOUR job remember
Quote:
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Originally Posted by Racingdick
4. Techs such as myself and others on here are constantly being hit with calls, we put one down another comes through. We do not sit on our behinds watching tv.
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Even though there are TV screens on most supporting pillars in Matrix Court??
No, we know you're not sitting around doing nothing.
Quote:
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Originally Posted by Racingdick
5. Customers preparation for the call is daft, calls come through with cable modems/pc off.. some dont know there post codes, some call from work and nowhere near the pc...the best one mum calls up, does the name etc, then calls little Johnny from the bottom of the garden!
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I never realised it was part of the customer's contract that they need to have prior knowledge before they call. Oh that's right -
they don't.
If you feel put out at all that these thick people call you up then perhaps it would be less stressful for you if you weren't in the role of Tech Support Agent?