Cable Forum - View Single Post - NTL is call centre with longest wait in Mirror test

Racingdick · 18-09-2004, 11:47

Right... I've been sitting on my hands for this one..

1. If people had the forsight to make the call when they are next to there pc it would save time..
Many a time have i had someone running up and down stairs doing the simplest of tasks that takes an age!

2. If people listened to what they were told, ie to reboot the cm in event of a prob.. if it says a problem gu12 and they are gu12 then the issue applies (9out10) to them.

3. General customer knoledge of pc's and the internet is getting even worse, the number of first time users who dont know how to double click, select the @ symbol, even know a URL... Get my drift!!

4. Techs such as myself and others on here are constantly being hit with calls, we put one down another comes through. We do not sit on our behinds watching tv.

5. Customers preparation for the call is daft, calls come through with cable modems/pc off.. some dont know there post codes, some call from work and nowhere near the pc...the best one mum calls up, does the name etc, then calls little Johnny from the bottom of the garden!

18-09-2004, 11:47	#148
Racingdick Inactive Join Date: Feb 2004 Location: Neath Age: 45 Services: Tiscali 1meg Sky Posts: 121	Re: NTL is call centre with longest wait in Mirror test Right... I've been sitting on my hands for this one.. 1. If people had the forsight to make the call when they are next to there pc it would save time.. Many a time have i had someone running up and down stairs doing the simplest of tasks that takes an age! 2. If people listened to what they were told, ie to reboot the cm in event of a prob.. if it says a problem gu12 and they are gu12 then the issue applies (9out10) to them. 3. General customer knoledge of pc's and the internet is getting even worse, the number of first time users who dont know how to double click, select the @ symbol, even know a URL... Get my drift!! 4. Techs such as myself and others on here are constantly being hit with calls, we put one down another comes through. We do not sit on our behinds watching tv. 5. Customers preparation for the call is daft, calls come through with cable modems/pc off.. some dont know there post codes, some call from work and nowhere near the pc...the best one mum calls up, does the name etc, then calls little Johnny from the bottom of the garden!