Cable Forum - View Single Post - NTL is call centre with longest wait in Mirror test

mandrake · 18-09-2004, 08:10

With reference to my post about the time taken for call centre to amswer the phone.
Its down to downright frustration when, after spending something like 40 mins holding onto a phone with only a female telling you how great ntl is, that on finally speaking to an advisor, you get told, "we will have to tranfer you to another department", knowing full well that you face another long wait before you get an answer.
I agree that its not all the staff's fault, but someone has to take the blame for this poor service.And it would seem that all the complaints about my post seem to be comming from ntl employee's who are not allowed to advise us that they work for ntl, seems these youngsters are too young to realise when they are being used.

18-09-2004, 08:10	#147
mandrake Inactive Join Date: Aug 2004 Location: kent Age: 79 Services: vm xl Posts: 63	Re: NTL is call centre with longest wait in Mirror test With reference to my post about the time taken for call centre to amswer the phone. Its down to downright frustration when, after spending something like 40 mins holding onto a phone with only a female telling you how great ntl is, that on finally speaking to an advisor, you get told, "we will have to tranfer you to another department", knowing full well that you face another long wait before you get an answer. I agree that its not all the staff's fault, but someone has to take the blame for this poor service.And it would seem that all the complaints about my post seem to be comming from ntl employee's who are not allowed to advise us that they work for ntl, seems these youngsters are too young to realise when they are being used.