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Originally Posted by mandrake
I opologise if i have offended any of you youngsters on the bb tech support team.
what I should have said is ,that, on thursday night at 11.30pm I phoned the tech support line, told the guy on the phone my problem and got an answer within 20 mins. My gripe is not with you guys, but with the call centre staff who take ages to answer the phone and when you do finally get through, promptly get put on an even longer hold .
Again apologise to all concerened
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We need a little clarity here.
Please understand that the staff taking your call do not take ages to answer your call on an individual basis. Your posts are implying that they are morons because they don't answer you quick enough. This implies they are all sat around doing nothing.
What's actually happening is they are answering other calls. They will be short staffed, there will not be enough of them to deal with the volume of calls at that time, so they are working extremely hard to get the calls answered whilst still providing a good service.
Now it is extremely poor if your call is taking that long to answer but it is NOT the fault of the people on the end of the phone, and it is NOT acceptable to be calling them morons.
Those same people are the people that will offer assistance on here IN THEIR OWN TIME, they won't do it if you're going to hurl abuse around.