Cable Forum - View Single Post - NTL is call centre with longest wait in Mirror test

17-09-2004, 22:29

I work in a call centre, and we'd all be sacked if we had a service like NTL's.

Ok 140 thousand users supported by 20 people isnt exactly a huge deficit, but we support software, hardware and telephony. We also have to answer 90% of calls withint 30 seconds of them entering the Q.

Do not and I repeat do not show any contempt for call centre staff, they usually are the hardest workign people you will come across, anywhere.

17-09-2004, 22:29	#139
timewarrior2001 Guest Location: Teesside Services: Evilness Posts: n/a	Re: NTL is call centre with longest wait in Mirror test I work in a call centre, and we'd all be sacked if we had a service like NTL's. Ok 140 thousand users supported by 20 people isnt exactly a huge deficit, but we support software, hardware and telephony. We also have to answer 90% of calls withint 30 seconds of them entering the Q. Do not and I repeat do not show any contempt for call centre staff, they usually are the hardest workign people you will come across, anywhere.