Cable Forum - View Single Post - NTL is call centre with longest wait in Mirror test

bo-peep · 17-09-2004, 20:14

well i posted the other day that i get thru straight away.that was until i tried to ring faults with waiting x's of owt up2 2 hrs.i'd tried 3x's but only hung on 4 30 mins. decided to ring at 6.45 this morning thinking it was a 24 hour service.wrong.tried at 8 and was waiting 4 25mins.woman told me the fault had been corrected ( been unable to get 1471 all week)NOT.rang cs and only had a 5 min wait.was told they were taking names of customers with the problem and it was caused by new software or summat and only affected those who had upgraded/downgraded their package.the thing is i changed the package on the 1st and 1471 has only been out of action this week.

17-09-2004, 20:14	#136
bo-peep Inactive Join Date: Jun 2003 Location: Grimmmmsby Posts: 178	Re: NTL is call centre with longest wait in Mirror test well i posted the other day that i get thru straight away.that was until i tried to ring faults with waiting x's of owt up2 2 hrs.i'd tried 3x's but only hung on 4 30 mins. decided to ring at 6.45 this morning thinking it was a 24 hour service.wrong.tried at 8 and was waiting 4 25mins.woman told me the fault had been corrected ( been unable to get 1471 all week)NOT.rang cs and only had a 5 min wait.was told they were taking names of customers with the problem and it was caused by new software or summat and only affected those who had upgraded/downgraded their package.the thing is i changed the package on the 1st and 1471 has only been out of action this week.