[Escapee]

Originally Posted by Sgt Spite

I have fallen prey to the biggest scam going!

On July 7th i cancelled all my services with NTL, BB TV Tel the lot!
Yes I really did manage to speak to a real person!!!!
They REALLY were not happy bunny's but after Hours of moaning and whining they agreed and said they would send someone round to pick up my equipment.

Dates were agreed, i booked the day off work (My Boss was not pleased!)

Sorted!

With NTL Nothing is that easy!

They Day came and went, i called no answer, called again no answer!
Called again,

Me: "Why havent you collected your equipment?????"

Reply: What Equipment?

Me: "I have been disconnected, you were supposed to pick up you equipment!"

Reply: Sorry Sir we have no record of you asking to be disconnected, you'll have to speak to the disconnections Dept, Shall i put you through?

Me: "What? but it's all sorted! Oh ok then!"

Reply: "Click" "hello this is the disconnections Dept we are now closed!"

I have called the disconnection Dept at 10am 11am 12am 1pm 2pm 3pm 4pm 5pm, THEY ARE ALWAYS CLOSED!!!!!!

Now it's 17th Sep 2004 over 100 Phone Calls hours of my life gone sitting listerning to rubbish Musac!

And what do i get? NTL Bill after NTL Bill after NTL Bill dropping on the Mat!

I feel like i'm stuck in some sort of "Ground Hog Day"

I cancel they say they will pick up the equipment, they dont i call they say they have no record of me requesting a cancellation of service!!!

ARRRGGGHHHHHH!!!!!!

Sounds familiar to me.

You were upsetting their targets, they wanted you off the line as quick as pssoble so they could do the same to the next guy.

I'm not intending to be offensive and I appreciate the CS people are only following what they are told, that is to clear as many calls as quickly as possible.

If you are diverted to another department that happens to be closed, as far as ntl management is concerned for that department the targets are being met.