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Originally Posted by Chris T
 How did the conversation decay so rapidly that you called him stupid? I've had a few head-bangingly irritating CS calls in my time (not just with NTL) but I don't recall ever abusing the person I was talking to. 
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well he insisted i restart my computer i explained i didnt actually have a computer on or in fact in a state that i could turn it on - he asked how i knew my broadband wasnt working and i said because the lights where out and he insisted he couldnt assist me until i restarted my pc, i said having my pc on wouldnt affect the signal getting to me i could have the broadband plugged into a washing machine for all it cares its got no signal..this went on for a while and i gave in and pretended i restarted my pc