Cable Forum - View Single Post - Still not activated :-(

littleraven · 17-09-2004, 14:37

On the one occasion that I actually did manage to get through to them, they could not even find my account number, even though I had it to hand. It was not on their computer!!! Whoever it was I spoke to put me through to another dept., but after waiting another long time for someone to actually speak to me I gave up and hung up. What annoys me so much is that when you call to book an installation you get straight through, but if there is a problem, it is like they just don't want to know. When you do get through they just pass the book. I have now been without a phone for 11 days. A courtosy call to my mobile would have made all the difference to my attitude towards NTL, but they can't even be bothered to do that.

17-09-2004, 14:37	#7
littleraven Inactive Join Date: Sep 2004 Location: Loughborough Age: 69 Posts: 12	Re: Still not activated :-( On the one occasion that I actually did manage to get through to them, they could not even find my account number, even though I had it to hand. It was not on their computer!!! Whoever it was I spoke to put me through to another dept., but after waiting another long time for someone to actually speak to me I gave up and hung up. What annoys me so much is that when you call to book an installation you get straight through, but if there is a problem, it is like they just don't want to know. When you do get through they just pass the book. I have now been without a phone for 11 days. A courtosy call to my mobile would have made all the difference to my attitude towards NTL, but they can't even be bothered to do that.