Hallo and welcome.I'm sorry you are having problems and I'm sure someone who works for NTL will be along later to help.
However as we do have several members who work for NTL who come here in their free time to offer help and assistance it might be polite and politic to remove the word monkey from your postings.It does rather upset them because they pride themselves on being helpful and useful no matter what others in the company may do and they feel they do not deserve that epitaph.
I certainly agree that your situation is not fair and most certainly not right and I'm sure if anyone can help they will.
Incog.
