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Originally Posted by Fireplace
I've just been reading some old posts about these new remotes and decided to give NTL a call to see if I could get one. I was completely honest and just asked if I could have one of the new ones that will control functions on my TV.
I was told that the only way to get one was if I was having a new install and therefore a new box or if my current remote was faulty.
According to the posts, these remotes can be bought from NTL at £15. Did I just get the wrong CSR on the phone?
I am in an ex CWC area and still have my original Cable & Wireless branded box and remote.
Perhaps honesty isn't always the best policy. I could have lied and said the remote was broken and I'd have probably got a new shiny one for free.
Any help?  |
LOL according to post you have to send back your old remote(in a blue bag they send with the new one) so they can check to see whether it is a fault or consumer damage. They wil charge you if it is consumer damage!!!