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Originally Posted by orangebird
So, if ntl cs really is that crap, why does the poll suggest that the majority of the time it's generally OK?  |
At the time of writing this reply. 29.09% of people have responded to the effect that NTL CS is always or almost always useless, with another 20.73% voting 50/50. Splitting that very crudely, for those people that would mean that around 10% of the time NTL is useless and screws up. Taken as a whole that means we're looking at about 40% of votes effectively being cast to damn NTL.
So, you are technically correct when you say that a majority of people find it generally ok, but you'd also be technically correct if 51% said they were ok and 49% said they were useless. In this context a simple majority has very little real meaning. You need to take a look at the figures involved, and if 40% of votes are expressing dissatisfaction then I think that any attempt to make arguments about a majority vote is specious reasoning at best.
If you think that the poll indicates that customer services are generally OK then you really need to look at the results again. In a CS context 40% dissatisfaction should be viewed as an outstanding failure on the part of NTL.