dr wadd

Why on Earth do we get such a discrepancy between the good and the bad at NTL? I had to call them last night with a problem about billing, which the guy on the line (Matt) dealt with really quickly and efficiently, and even called me back because I couldn`t get through to NTL on my landline and was having to call from my mobile.

Which brings me to the bad, I cannot call customer services at the moment from my landline either on the 150 or the 0800 number, I just get a continuous tone. I phone up this morning to report it as a fault. The stupid idiot at the other end of the line could not seem to get it through her head that because I can call in on a completely different line while at the office that doesn`t mean that there isn`t a problem with my home line, she refused to actually pay attention to what I was saying (I mean, as far as I could tell she had a big list of faults and was picking them at random by rolling a die, the only relation they had to the fault I was reporting whenever she opened her mouth was that they were phone related and I suspect that was just luck on her part) and just kept insisting that there couldn`t possible be a fault, of course without actually checking. When I finally managed to persuade her to check with someone she came back with the excuse that the 150 number isn`t running in my area, but apparently that isn`t a fault if the CS number is offline. Needless to say she got a mouthful about actually listening to customers and not attempting to make a technical diagnosis that she clearly isn`t competent to make. It's just as well I`m in the office as that forces me to moderate my temper, but her arrogant attitude that is only propped up by her ignorance makes my blood boil.

You see threads on here moaning about the way some customers treat CS staff, but if you experienced the way I was treated by this young woman, who I`m pretty certain should get her house checked for a carbon monoxide leak, you'd understand why.