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Nor · 15-09-2004, 13:42

Recieved my bill this morning, charged ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£100 for PremPlus. Thought it was simple enough, phoned up to get it sorted. Was told it had happened to alot of people.

The solution ?? I've to cancel my direct debit, pay by cash, then reset up my direct debit again next month from what I can understand. The girl on the phone was more or less saying its my fault if the full amount gets direct debited from my bank account.

Very annoying phonecall, on hold for the supervisor now, gah, ntl at their best.

15-09-2004, 13:42	#1
Nor Inactive Join Date: Jun 2003 Location: Scotland Age: 51 Posts: 1,028	Charged twice for PremPlus Recieved my bill this morning, charged ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£100 for PremPlus. Thought it was simple enough, phoned up to get it sorted. Was told it had happened to alot of people. The solution ?? I've to cancel my direct debit, pay by cash, then reset up my direct debit again next month from what I can understand. The girl on the phone was more or less saying its my fault if the full amount gets direct debited from my bank account. Very annoying phonecall, on hold for the supervisor now, gah, ntl at their best.