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memsahib · 28-07-2003, 08:29

NTL Orig-area, 4000 box.

For the past ten days or so pressing either the "interactive" or the red button produces the error message "Your set top box is not set up to receive interactive services. Error 1043".

It takes about an hour from power off and on (done many times) to go through "ramping to sign on", "receiver locking", and finally "address allocated". The diagnostic page in the engineers screens shows "lost OO Block" every few minutes, whatever that may mean. (or "lost OOB lock", hard to tell?)

I'm in CB4. I notice on the NTL server status page a problem with "total or intermittent loss of service" for broadband internet in the CB4 (and other) areas. Is this what is causing my problem, albeit I'm not talking about broadband? Seems to be taking a long time to fix it; that message was posted there on the 14th July with no resolution posted yet.

Anybody else in CB4 got interactive on the set top box at present?

I'll ring CS if needs be but it's impossible for me to be at home during office hours for another month, so I'd like to know if it's just me or a general fault.

28-07-2003, 08:29	#1
memsahib Inactive Join Date: Jul 2003 Location: Cambridge Posts: 8	Error 1043 NTL Orig-area, 4000 box. For the past ten days or so pressing either the "interactive" or the red button produces the error message "Your set top box is not set up to receive interactive services. Error 1043". It takes about an hour from power off and on (done many times) to go through "ramping to sign on", "receiver locking", and finally "address allocated". The diagnostic page in the engineers screens shows "lost OO Block" every few minutes, whatever that may mean. (or "lost OOB lock", hard to tell?) I'm in CB4. I notice on the NTL server status page a problem with "total or intermittent loss of service" for broadband internet in the CB4 (and other) areas. Is this what is causing my problem, albeit I'm not talking about broadband? Seems to be taking a long time to fix it; that message was posted there on the 14th July with no resolution posted yet. Anybody else in CB4 got interactive on the set top box at present? I'll ring CS if needs be but it's impossible for me to be at home during office hours for another month, so I'd like to know if it's just me or a general fault.