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Originally Posted by Russ D
So what went wrong?
I acrually disagree with that - I suppose it's easy to BS your way through interviews and tell the interviewer what they want to hear.
Maybe it's changed no but when I was there, there were too many people who made it their objective to have an easy day without too many disturbances from customers.
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We are probably on different issues, I have little knowledge of customer care or support functions at matrix court so I cant really comment.
There are many in other departments that just want an easy day, some that I know have been having an easy day since planning for growth "one" and that was back 4 yrs plus. There has been no budget for some departments and they have kept at it looking busy twiddling their thumbs coming up with new things to do that dont cost the company any money but at the same time makes it look like they are busy.
"Job Creation" its a big thing in some ntl departments, and the problem is unlike customer services or technical support because lack of knowledge goes un-noticed a lot easier in some departments. I have been filled in recently on some going on in ntl, and its quite laughable the BS that has come from one guy in a senior engineering position earning over 50k.
There seems to be no one to suss him out, he's the only one left out of the original corporate engineering team and has been able to take control of technical matters.
The same has happened in their planning department, massive cull and now they are looking for HFC architects because all they are left with is a few people with no engineering knowledge of the networks apart from drawing some lines with a pc package.
Engineering wise ntl is in dire straights, who is there to interview people for these positions. Dr or Professor XYZ or whatever his name is in Architecture and Planning has made some very simple engineering mistakes recently that have made some of the few experienced people laugh.
ntl has always been a company with poor intercommunication problems, the result is that you probably think I'm on another planet when I talk about ntl, and vice versa. We are talking about teh same company but its vastly different between departments.
I dont suppose its only ntl though, the attitude that you only need a degree and experience doesn't matter is bringing companies to a crawling pace and holding up technology in general.