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Originally Posted by Mark B
There ARE good people there, I speak to them regularly.
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What about the people that the customers speak to that get told constantly that their PC is to blame, or that some in "3rd line support" will call them back (etc etc) ?
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Originally Posted by Mark B
Plus, the intention with buying that site was actually good, it just got lost in the translation somewhere.....
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Sorry Mark, but you're wrong.
ntl's only intention when buying NTHW.com was to (try to) silence it's fiercest critics, I don't believe to this day they had any intention of doing anything other than closing it. It was an invaluable & innovative (not to mention cheap) way of showing it's customers that it cared about them, & was prepared to listen to them.
So what did ntl do? They closed the site down.
I don't believe ntl give a flying fig about it's customers, the rot is too seep, the problems are insurmountable IMO.
They haven't managed in the 7 or 8 years I have dealt with them, even after going through Chapter 11, & I don't believe they can change this far down the line.