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Originally Posted by orangebird
I think it was - ntl were trying to (legally) align all the different aquired comany employees' salaries, t&c's, working hours etc. They weren't just giving money away.....
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In Nov 2002 I was working in credit control, and the salaries were increased by 8% on average, AND a generous commission structure brought in.
This was done simply because they needed to retain and attract the best people to the job, they could have carried on paying basic wages but the quality of people would have gradually gone down.
This was a business decision taken to ensure consumer debts were being handled by the best people possible.
I would guess that a similar scenario existed in tech support. They need good people there.
It's not that ntl has NO cash, it's just that the cash they DO have has to be spent wisely. Too often in the past money has been thrown at problems with no discernible impact. Those days are gone.