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Originally Posted by Mark B
Like I've said, no one high up at ntl thinks there isn't a problem, they KNOW there are problems with call waiting times and standards of service, and they know where they want to be.
ntl is sadly not cash rich like Sky and BT and is not able to simply throw money at the problem...this approach rarely works anyway.
Having to do it on a comparitively tight budget means it's more likely to be done right, and that is what we are finding.
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Mark (with respect)...
The problems that we are discussing here have been typical of ntl for many years. It's no different now to when I 1st got them to install me some 7 years ago.
There have been many management changes over the prevailing years, but ntl still suffer with the same old problems-BS/no call backs/getting cut off/long wait times etc etc.