Cable Forum - View Single Post - NTL is call centre with longest wait in Mirror test

scrotnig · 14-09-2004, 11:29

Like I've said, no one high up at ntl thinks there isn't a problem, they KNOW there are problems with call waiting times and standards of service, and they know where they want to be.

ntl is sadly not cash rich like Sky and BT and is not able to simply throw money at the problem...this approach rarely works anyway.

Having to do it on a comparitively tight budget means it's more likely to be done right, and that is what we are finding.

14-09-2004, 11:29	#107
scrotnig Inactive Join Date: Jun 2003 Posts: 2,499	Re: NTL is call centre with longest wait in Mirror test Like I've said, no one high up at ntl thinks there isn't a problem, they KNOW there are problems with call waiting times and standards of service, and they know where they want to be. ntl is sadly not cash rich like Sky and BT and is not able to simply throw money at the problem...this approach rarely works anyway. Having to do it on a comparitively tight budget means it's more likely to be done right, and that is what we are finding.