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Old 13-09-2004, 20:11   #97
Neil
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Exclamation Re: NTL is call centre with longest wait in Mirror test

Quote:
Originally Posted by Mark B
It was never claimed it was going to be instant. It's a long programme, and was always intended to be.
There are already three less billing systems within ntl than there were before Harmony started. It's progressing well.
From what I've heard from ntl associates & people on the Harmony Project, it's far from what it is cracked up to be, & not very far from being a waste of ntl's money.....
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