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Originally Posted by Russ D
With respect - that was being hailed as the new fabulous idea when I moved from dial-up to BB tech support - and that was more than 2 years ago. People are just tired of waiting.
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It was never claimed it was going to be instant. It's a long programme, and was always intended to be.
There are already three less billing systems within ntl than there were before Harmony started. It's progressing well.