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Originally Posted by orangebird
Oh, OK, so you think the every customer with ntl has a problem, and that every customer that has the need to call them waits an unreasonable amount of time to be answered, and that every customers problem never gets sorted and every customers bill is always cocked up?
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No i am sure many customers dont have problems but i have had an account for 3 years not through choice ntl were the only ones able to serve my property with broadband. In all my experinces i have never got of the phone to ntl and felt satisfied with the out come due to such poor training and lack of knowledge of the products they support. With all the call centres ntl have i wished they would use their resources more allowing customers to deal with any call centre not the one allacted to thier postcode