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Originally Posted by themelon
Not really sure when those journalist bafoons at the gutter press Mirror rang BT.....but if they got through after '2 rings' they must have called at 2am on the 24 hour service. In the whole history of ringing BT at work every day, I have never ever got through in less than 5 minutes, and frequently wait 10 minutes, so I find that 'claim' quite interesting!
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BT are currently rolling out a feature on the phones that whereas you still get a few options, one of them will be to speak to a human. It'll take a few weeks (possibly 1 or 2 months even) but this will eventually cover all parts of the UK.
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Originally Posted by orangebird
Something IS being done - The Harmony Project.
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With respect - that was being hailed as the new fabulous idea when I moved from dial-up to BB tech support - and that was more than 2 years ago. People are just tired of waiting.